Refund policy

Salon Beauty Shops Refund Policy

Thank you for shopping at Salon Beauty Shops!

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Only regular priced items may be refunded, sale items cannot be refunded.
• We will accept merchandise for return and/or exchanges only within 30 days of receipt & will be charged a  25% restocking fee.
• Shipping charges are non-refundable. 
• Customers are responsible for shipping charges incurred for any returns and/or exchanges.
• Any returns/exchanges without prior authorization will not be accepted. 
• All returns/exchanges may be subject to inspection before approval.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at salobeautyshop88@gmail.com. Once your authorization has been established, you will be given an Authorization Approval number. Confirm shipping arrangements with the service representative and re-package original merchandise as packaged on delivery. We recommend that insurance is purchased on all returned items. We are not responsible for damages incurred during transit to us. Once returns are accepted, you will receive your refund amount and/or credits within 7 business days.

 

Exempt Goods

The following are exempt from refunds:

• Gift cards
• Some health and personal care items

Partial refunds are granted (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If the product is damaged or packaging is damage, please notate that on the delivery receipt prior to signing and contact Salon Guys within 48 hours.

Late or missing refunds

• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
• If you have done all of this and you still have not received your refund yet, please contact us at salonbeautyshop88@gmail.com.